Haidilao Hot Pot Bellevue

Recent Reviews

1. Edwin Pacis (Rating 5/5 | Feb 21, 2026)

   “I wanted to update my previous review after hearing from the management team regarding our recent visit to Haidilao.During our initial experience, we felt overlooked at check-in, which was disappointing given the brand’s strong reputation for customer service. However, I truly appreciate the way management handled the situation afterward. They reached out promptly, listened carefully…”

   Owner reply: Dear Ddwin:<br>We are truly sorry that you and your friends experienced unpleasant service during your recent visit. Thank you for sharing the details with us, as it helps us identify where we fell short.<br>We sincerely apologize that you were delayed in being assisted despite arriving early, and that your conversation was interrupted. This is not the level of service we aim to provide, nor does it reflect our “customer-first” philosophy. We will immediately share your feedback with the team and strengthen our internal training to ensure this does not happen again.<br>We sincerely hope to have the opportunity to provide you and your friends with a much better dining experience. If you are willing, please contact us by phone or private message, or reach out directly to our front manager, Zoe, at 206-495-8086 with the details of your visit.<br>Thank you again for your continued support of Haidilao. We look forward to serving you again and making up for this regrettable experience with better service.

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2. Alycia Calkins (Rating 1/5 | Feb 21, 2026)

   “food was good kind of felt like we were ignored and we had to ask a bunch of questions we even told the server it was our first time there, and we still felt like we were hidden away and ignored from everybody”

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3. Chen Zhu (Rating 1/5 | Feb 14, 2026)

   “They canceled our reservation without giving a call because we were 12 mins late due to traffic.”

   Owner reply: Dear Chen Zhu,<br>We’re sorry to hear about your experience and understand how frustrating it must have been to have your reservation canceled. We do have a limited grace period for late arrivals, especially during busy hours, but we agree that communication should be clearer and more accommodating whenever possible.<br>We will review this situation with our host team to improve how we handle and communicate reservation policies. If you would like us to look into your specific visit, please contact our Front-of-House Manager at (206) 495-8086.<br>Thank you for bringing this to our attention.

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